Terms & Conditions
§ 1 Area of applicability
For business relationships to the customer for orders over the Internet the following General Terms and Conditions in the version valid at the time of the order are applicable.
§ 2 Contract conclusion
The following regulations are valid for the contract conclusion in the framework of an order in our Internet shop:
The customer gives an offer in the sense § 145 BGB by sending an order. The customer receives a confirmation of receipt of the order via email. If applicable, we will inform the customer of possible errors in the statements to the assortment in our online store separately, and make a corresponding counteroffer.
The customer foregoes the receipt of an acceptance declaration, § 151 p.1 BGB. The contract with us comes into force if we accept the offer of the customer within 10 days in writing or text form, or send the ordered goods, or the customer performs payment in advance upon correspondingly selected method of payment.
§ 3 Delivery, shipping costs, transfer of risk
The delivery takes place at the shipping costs respectively listed in the offer. If the customer is a merchandiser, all risks and danger of shipment are transferred to the customer as soon as the goods were handed over to the contracted logistics partner by us.
§ 4 Reservation of proprietary rights
The delivered goods remain our property until full payment of the purchase price has been made.
§ 5 Returns
Right of revocation
You have the right to cancellation of this contract within 30 days without naming any reason.
The cancellation period is 30 days after the day which you or a third party member you named, who is not the carrier, has taken the last article or the product into his or her possession.
To commit to your right to cancel, you must contact us
MOTEA GmbH
Gewerbepark Gruenewald 2
58540 Meinerzhagen
GERMANY
Phone: +44 2034995894
Send message
and clearly notify a claim (for example through the email) of cancellation of your contract. You may use the enclosed return policy-form for this, however it is not required.
To meet the return policy deadline for cancellations, it is sufficient that the notification about the cancellation-form be sent in before the return policy period ends.
Procedure for Cancelations
When you recall this contract, we become responsible to refund all payments which we have received from you, including the delivery costs (except extra costs which are the results of a different delivery method other than the one we offer, which may have been chosen to lower standard delivery prices) immediately thereafter, no later than within 14 days to refund, after the contract for the cancellation had been received. We will apply the same payment method of the original transaction that had previously occurred, unless a request is made and it is agreed upon to do otherwise; under no circumstances will you be charged fees for the refund. We may deny reimbursement until we received the goods back, or until evidence can be provided showing that the goods had been returned, depending on whichever happened first.
You have to send back the goods instantaneously or after no longer than 30 days starting the day in which the cancellation of the contract reaches us, to:
MOTEA GmbH
Gewerbepark Gruenewald 2
58540 Meinerzhagen
GERMANY
The deadline is maintained when you dispatch the goods before the expiration date of 30 days.
You only need to pay for any diminished value of the goods, if the deterioration in value is caused by improper handling that is not necessary to ascertain the quality, characteristics and functioning of the goods.
Cancellation-Form
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(If you would like to cancel the contract, please fill out this form and send it back.) To: Phone: +44 2034995894 I/we hereby annul (*) my/our (*) closed contract of the purchase of the following Merchandise (*)/the provision of the following service (*)
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§ 6 Warranty
- It is guaranteed that the goods are of the possibly agreed condition resp. Are free of material defects at the time of transfer. This means that the goods are adequate for the use required by the contract or are adequate for common use and show a condition that is common for items of the same type, and the customer may expect according to the type of item and/or the announcement by us, respectively the manufacturer. Characteristics of the goods according to our statements, the identification of the goods, or the advertisement only belong to the agreed condition towards enterprisers if this was explicitly stated in the offer, confirmed by us in writing, or identified in the order confirmation.
- If the purchase is a trade business for both parties in the sense of § 343 HGB, § 377 HGB is valid.
- The duration of the warranty is 2 years for new goods. The duration of the warranty is 1 year for used goods, if the customer is a consumer. The warranty for used goods is excluded if the customer is merchandiser. The warranty commences with the receipt of the goods by the customer. § 478 BGB remains untouched.
- In case of fault, you may first choose the legal claims supplementary fulfilment (fault elimination or supplementary delivery). If the legal requirements are given, you have the right for reduction of the purchase price beyond that, or the withdrawal and claim for damage compensation of unavailing expenditures. The supplementary fulfilment may be denied if it is only possible with disproportionally high expenses. The cancellation is excluded if the fault is insignificant.
§ 7 Consumer information for distance marketing contracts for the acquisition of goods
We are not subject to special behaviour codes not mentioned above.
The essential characteristics of the goods we offer, as well as the duration of validity of termed offers are listed in the individual product descriptions in the framework of our Internet offer.
The language available for contract conclusion is exclusively German.
You have the option of printing the contract text with the print function of your browser. You can also save the contract text by saving the Internet page on your computer by clicking on the right mouse key. The contract text for orders in our internet shop is not accessible to the customer. The contract text is also saved by us.
After contract conclusion you automatically receive an email with further information for the processing of the contract.
You may file reclamations and warranty claims to the address stated under the provider identification.
Please view the offer for information for payment, delivery, or fulfilment. In the Internet shop you are informed about possibilities to recognize and correct entry errors in the framework of the order process.
§ 8 Miscellaneous
The law of the Federal Republic of Germany is applicable for the contract relationship between us and the customer as well as for the respective business terms. If the customer is consumer, the applicable legal regulations and rights for the benefit of the consumer according to the law of the country of residence of the customer remain untouched by this agreement. The application of the UN convention on contracts for the international sale of goods is excluded.
Exclusive place of jurisdiction is the local court of our place of residence if the customer is a businessman in the sense of the HGB or a corporation of public law.
§ 9 Severability clause
Should individual regulations of this contract be partially or enitrely void, or should they lose their legal validity later on, the validity of the remaining contract remains untouched.